Frequently asked questions

Are Small dolls illegal?

In 47 of the 50 States in the U.S. , small dolls are 100% legal. We are aware that some dolls have been confiscated by customs even in some states where the dolls are legal, but these involve people who were not prosecuted for owning a childlike doll. These cases were simply due to customs not accepting the paperwork or claimed “product value” of the product in the box. We cannot ship any dolls that can be viewed as childlike dolls to Florida, Kentucky, or Tennessee. These 3 states recently passed legislation to outlaw childlike dolls. Unfortunately, these laws are not only unconstitutional, but also not very specific. Any doll that can be viewed as childlike by the justice system will not be able to be shipped to Florida, Kentucky, or Tennessee. Small dolls with a flat chest are in this category and we cannot ship small dolls with a flat chest to Canada. However, small 100 cm dolls with large breast can be shipped to Canada but not to Kentucky, Tennessee , or Florida. If you want to enjoy a small doll, feel free to come on down to San Antonio Texas where you can pick up your doll in person. Small dolls are legal until they cross the state lines of Kentucky, Tennessee, or Florida. We apologize for this inconvenience. One of the benefits of ordering an in stock doll from our in stock dolls page is that the doll will have already passed customs and therefore there will be no trouble with customs on the way from San Antonio Texas to your house or business. This is because the doll already cleared customs on the way from China to San Antonio. This is one big benefit of ordering from our in stock dolls page. For International customers, to see if we ship small dolls to your country, please email us at sales@thedollchannel.com

Does thedollchannel.com ship to other countries?

Yes we ship to other countries. Send inquiries to sales@thedollchannel.com . Due to an increasing number of international orders, we must make all international sales by this method. thedollchannel.com carries many in stock items which are only available to the United States and because of this, many international customers were ordering in stock dolls which were only available to ship within the United States for the listed price. We apologize for this inconvenience.

Is Shipping Higher for Alaska or Hawaii?

Shipping is higher for Alaska or Hawaii only if the customer is ordering an in stock doll from our in stock dolls page. All other items are the same price as the listed price on our website for customers in Alaska or Hawaii. Shipping to Alaska or Hawaii from China is the same cost as shipping to any other state from China. This is why our customers in Alaska or Hawaii get the same price when ordering a customized doll. If the customer in Alaska or Hawaii wants to buy an in stock doll from our in stock dolls page they will be charged a premium for shipping as shipping to Alaska or Hawaii from San Antonio, Texas is much more expensive than shipping to any of the lower 48 states from San Antonio, Texas. We urge our customers from Alaska or Hawaii who are interested in an in stock doll from our in stock dolls page to check with us first on the shipping cost. We will be happy to help our good friends find the best doll for them whether it be in stock or ordered as a customizable item.

Can I pick up my order in person?

Yes, you may pick up your order in San Antonio, TX anytime if you bought a doll from our in stock dolls page. Just make sure we are there first. Call or text 8085611747 to reach us anytime. You may also have any doll from our website delivered to our address in San Antonio Texas if you are ordering a customizable doll. Simply put our address below as the shipping address and maybe let us know by email that you are doing this and we will hold your order here for you at no extra charge to come pick up your beautiful new doll in person!

Our Address:

Ricky Adames Jr.

225 S. San Ignacio Ave.

San Antonio, TX 78237

Do I have to have a paypal account to pay for my order or can I pay with other methods?

You do not need a PayPal account to pay for your order. When you go to check out, click on the PayPal button where it will allow you to pay with PayPal or any credit card or debit card. Clicking on the PayPal option gives you the option of paying with PayPal but there is also a separate button that you can click to pay with a debit card or credit card. At check out you will also have the option of applying for PayPal credit which is like a credit card through PayPal. If you have any trouble checking out, please email us at sales@thedollchannel.com. Many of our customers encounter problems paying for their items. This is very frustrating to our customers and us as well. We can send you a custom invoice to pay by email through PayPal with any credit card, debit card, or PayPal account and once the invoice is paid we will send your order out right away!

We accept bank transfer through Zelle if you have Bank of America, Chase, or any other bank which uses Zelle for sending money.

We can accept payment through Western Union bank transfers to deposit money in our account

Some customers have paid through Ria by going to any Walmart customer service desk where Ria is offered, which is most locations

Cash can be accepted in person

Checks are NOT accepted due to people using checks to scam vendors out of products.

Money orders are accepted; Simply Send Money orders for the order amount to :

Ricky Adames Jr.

225 S. San Ignacio Ave.

San Antonio, TX 78237

Is there a phone number I can call to talk with a THE DOLL CHANNEL Representative?

Yes, Simply call 808-561-1747. This number has a Honolulu area code, but we are located in San Antonio Texas.